Refund Policy

We want you to be happy with your purchase. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most unused items bought online within 14 days of receipt of the goods without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality. Your rights are set out in our Terms and Conditions.

 

You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item. In order to exercise this right you must call the Primary Science Teaching Trust (PSTT) on 0117 325 0499 (main office) or email info@pstt.org.uk, stating the date of purchase. Please note that you must return each item in the same condition in which you received it. This means that new items must be returned new, unused and complete. For goods with downloadable content, you have the right to cancel your order from the time of payment until the point of download and within 14 days of that payment. For more information about these statutory rights, please visit Adviceguide, a Citizens Advice website at: http://www.adviceguide.org.uk/. This link is provided to help our customers find out the rights they have where goods are not as described, not fit for purpose or not of satisfactory quality. We will refund the cost of sending the goods to you but we will not refund the costs of returning an item if you exercise your statutory right to cancel any order that is not defective, damaged or incorrect. We will, however, refund the costs of sending the item back to us if it is defective, damaged or an incorrect item.